Public policy framework • September 2026
Submitting a complaint
Registered clients can submit a support ticket and clearly identify the issue, affected transaction or account function, relevant dates and requested outcome.
Investigation
PREMEX may review account records, transaction information, support history, security logs and other relevant information before responding.
Resolution
Where an error is identified, reasonable corrective action should be taken. Where a complaint is not upheld, the client should receive an explanation where appropriate.
Records
Complaint and support activity may be retained for service, security, audit and legal-record purposes.
These public policy pages are operational website drafts. Corporate, regulatory and statutory wording should be reviewed by appropriately qualified South African legal and compliance professionals before final legal reliance.