Public policy framework • September 2026
Information held
PREMEX may hold client account records, transaction records, KYC information, support records, security logs, platform policies and operational records.
Requests
Requests for access to records should identify the requester, the record sought, the legal basis for access and sufficient information to verify identity.
Protected information
Access may be limited where disclosure would compromise another person's privacy, security controls, confidential information, legal privilege or other protected interests.
Contact channel
Until a formal PAIA information officer contact is publicly verified, requests should be initiated through the official PREMEX Support Centre.
These public policy pages are operational website drafts. Corporate, regulatory and statutory wording should be reviewed by appropriately qualified South African legal and compliance professionals before final legal reliance.