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CLIENT FAIRNESS

Client Fairness / TCF Principles

PREMEX aims to communicate clearly, treat investors consistently and avoid misleading presentation of investment information.

Public policy framework • September 2026
01

Clear information

Material information about investment rules, withdrawals, risks, account restrictions and verification requirements should be communicated in understandable language.

02

No misleading guarantees

Configured rates, illustrations, historical results or projections should not be presented as guaranteed future outcomes.

03

Fair support

Clients should have access to reasonable support and a mechanism for raising account, transaction and service concerns.

04

Product understanding

Investors should be given sufficient information to understand the PREMEX investment model, capital structure and key risks before funding.

These public policy pages are operational website drafts. Corporate, regulatory and statutory wording should be reviewed by appropriately qualified South African legal and compliance professionals before final legal reliance.